Privia Medical Group-North Texas, a 370-provider multi-specialty group, is dedicated to prioritizing quality patient care and is successfully serving 45,000+ attributed patients through its ACO. In 2019, they generated nearly $3 million in shared savings through its MSSP. While exploring how best to serve its patients and reduce costs through ongoing improvement, the group uncovered uniformity issues in referral processes and a lack of data and automation across multiple offices.

Implementing ReferralPoint’s cost/quality data insights and automation allowed them to build their preferred specialist network, identify revenue opportunities and streamline their process. Outsourcing 3,500 referrals per month to ReferralPoint has helped alleviate the burden on their staff, reducing cost by 45%, errors by 95%, and time to close the referral loop by 5 days. To see the before and after, we’ve outlined the challenges, solution, and results.